Your questions OUR ANSWERS

Do you have questions about how to buy our products, what services we offer or our guarantees?

On this page you will find all the answers

Frequently Asked Questions

Do you have questions about how to buy our products, what services we offer or our guarantees?

On this page you will find all the answers

Yes, both the projectors and the gobos are produced by us and are 100% Made in Italy.

You can request a quote by sending an email to [email protected] or place an order on our online store.

To order a gobo it will be necessary to indicate the brand and model of the projector used, the quantity and the date by which it must be received.

If it is a custom gobo it will also be necessary to provide a file in vector format or at least high resolution (at least 600 dpi real); in the case of standard gobos it will be sufficient to indicate the gobo code.

Our standard gobos are designed and engineered for production in glass, which offers the possibility of reproducing more detailed images with greater definition and sharpness of projection than metal gobos.
It is therefore not possible to produce the gobos in the catalog in metal, in general.

You can request a quote by sending an email to [email protected]

No, not necessarily.
We produce gobos for all types of projectors and moving heads on the market.

No, the use is very simple: just follow the instructions given in the instruction manual.

There is a 1 year warranty for the projectors.

For the gobos, compliance with customer requests and previews sent by the staff and confirmed before proceeding to production is guaranteed.

For more details about the warranty, see the general terms and conditions.

You can contact us by e-mail and by phone at the contacts found here.

In order to carry out the study of a projection project, it will be necessary to provide us with the following information:

  • The distance between the projector attachment point and the projection surface.
  • A photo of the projection surface.
  • The size of the area to be covered by the projection.
  • The ambient light level.
  • The graphics, if any, to be projected.

Get a quote here.

If necessary, it is possible, as an additional service, to include the creation of the projection graphics in the offer.

Yes, we only take care of the installation of Goboservice projectors through our network of qualified partners.

Yes, our network is also constantly expanding.
Contact us to find out about our partner nearest you.

Yes, a large part of the projector catalog is also available for rent. Please contact us for more information.

The gobo-projectors are “light” projectors which, thanks to the insertion of a gobo or an animation disc inside them, generate the projection.

You will find mounting directions in your projector’s instruction manual.
We always ship a manual containing mounting instructions with our gobos.
To avoid damaging the gobo during use please follow the instructions below:

  • Mount the Black and White Gobos with the gray side facing the lens.
  • Mount the Color gobos with the black side facing the lens.

For cleaning we recommend the use of a soft and dry cloth.
The gobo is made of glass: handle with care as a possible impact could cause the glass to crack and / or break. Also do not use sharp or abrasive objects, the delicate surface of the gobo may be scratched.

Yes, by filling in a form provided by us with the request for distances and specifications we will be able to create for you a gobo designed ad hoc to compensate for image distortion.

The opinion of our customers

Our customers choose us because we only produce Italian products, for our customer service and for the performance of our gobos and projectors.

All the reviews you read are certified by “Trusted Shops”.

Download our catalogue

In our Product Catalogue you will find more information about Goboservice and the technical characteristics of our projectors.