Your questions OUR ANSWERS

Do you have questions about how to buy our products, what services we offer or our guarantees?

On this page you will find all the answers

Frequently Asked Questions

Do you have questions about how to buy our products, what services we offer or our guarantees?

On this page you will find all the answers

Yes, both the projectors and the gobos are produced by us and are 100% Made in Italy.

You can request a quote by sending an email to info@goboservice.com or place an order on our online store.

To order a gobo it will be necessary to indicate the brand and model of the projector used, the quantity and the date by which it must be received.
If it is a custom gobo it will also be necessary to provide a file in vector format or in any case in high resolution (at least 600 dpi real); in the case of standard gobos it will be sufficient to indicate the gobo code.

You can request a quote by sending an email to info@goboservice.com.

No, not necessarily.
We produce gobos for all types of projectors and moving heads on the market.

No, the use is very simple: just follow the instructions given in the instruction manual.

Fast delivery times (shipping in 24h) Christmas period exceptions distinct between Gobo and Projectors – Refund guarantee in case of non-delivery (warranty not valid at Christmas – mid-Nov-mid-Dec)

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There is a 1 year warranty for the projectors.
For the gobos, compliance with customer requests and previews sent by the staff and confirmed before proceeding to production is guaranteed.
For more details on the guarantee, consult the general conditions of sale.

You can contact us by e-mail and by telephone at the contacts you find here.

To order a gobo it will be necessary to indicate the brand and model of the projector used, the quantity and the date by which it must be received.

In order to carry out the study of a projection project it will be necessary to provide us with the following information:

  • the distance between the fixing point of the projector and the projection surface;
  • a photo of the projection surface;
  • the size of the area to be covered with the projection
    the level of ambient light;
  • any graphics to be projected;

If necessary, it is possible, as an additional service, to include the creation of the projection graphics in the offer.

Yes, we only take care of the installation of Goboservice projectors through our network of qualified partners.

Yes, our network is also constantly expanding.
Contact us to get to know our partner closest to you.

Yes, a large part of the projector catalog is also available for hire. Contact us for further information.

The gobo-projectors are “light” projectors which, thanks to the insertion of a gobo or an animation disc inside them, generate the projection.
Can standard gobos be produced in both glass and metal?
Our standard gobos have been designed and engineered for glass manufacturing, which offers the ability to reproduce more detailed images with greater definition and projection clarity than metal gobos.
It is therefore not possible to produce in metal, in general, the gobos present in the catalog.

The gobo-projectors are “light” projectors which, thanks to the insertion of a gobo or an animation disc inside them, generate the projection.
Can standard gobos be produced in both glass and metal?
You will find the assembly instructions in the instruction manual of your projector.
Together with our gobos we always send a manual containing assembly instructions.
To avoid damaging the gobo during use, follow these instructions:
Mount the Black and White Gobos with the gray side facing the lens.
Mount the color gobos with the black side facing the lens, therefore it is not possible to produce in metal, in general, the gobos in the catalog.

For cleaning we recommend the use of a soft and dry cloth.
The gobo is made of glass: handle with care as a possible impact could cause the glass to crack and / or break. Also do not use sharp or abrasive objects, the delicate surface of the gobo may be scratched.

Yes, by filling in a form provided by us with the request for distances and specifications we will be able to create for you a gobo designed ad hoc to compensate for image distortion.

The opinion of our customers

Our customers choose us because we only produce Italian products, for our customer service and for the performance of our gobos and projectors.

All the reviews you read are certified by “Trusted Shops”.

Download our catalogue

In our Product Catalog you will find more information on Goboservice but above all on the technical characteristics of our projectors.